{"id":3145,"date":"2023-11-23T16:02:09","date_gmt":"2023-11-23T21:02:09","guid":{"rendered":"https:\/\/kokycoco.com.co\/?page_id=3145"},"modified":"2025-03-12T11:00:31","modified_gmt":"2025-03-12T16:00:31","slug":"politica-de-devoluciones-happy-coco","status":"publish","type":"page","link":"https:\/\/kokycoco.com.co\/index.php\/politica-de-devoluciones-happy-coco\/","title":{"rendered":"Pol\u00edtica de Devoluciones"},"content":{"rendered":"\n

En Koky Coco queremos que tu experiencia de compra sea lo m\u00e1s satisfactoria posible.
Revisa atentamente cada uno de los puntos para efectuar tu devoluci\u00f3n:<\/p>\n\n\n\n

    \n
  1. Devoluciones y Cambios
    <\/strong>Aceptamos devoluciones de productos en un plazo m\u00e1ximo de 7 d\u00edas calendario<\/strong> a partir de la fecha de recepci\u00f3n. Para ser elegible a la devoluci\u00f3n, el producto debe estar en su empaque original y en condiciones id\u00e9nticas a las que se le entregaron.<\/li>\n\n\n\n
  2. Proceso de Devoluci\u00f3n
    <\/strong>Para iniciar una devoluci\u00f3n, por favor, cont\u00e1ctenos a trav\u00e9s de nuestro correo electr\u00f3nico: comercial.kokycoco@gmail.com<\/strong><\/em> o al n\u00famero de tel\u00e9fono (+57) 3138172833<\/strong><\/em> con su n\u00famero de pedido y motivo de la devoluci\u00f3n. Le proporcionaremos instrucciones para el env\u00edo de vuelta del producto.<\/li>\n\n\n\n
  3. Productos Defectuosos o Incorrectos
    <\/strong>Si recibe un producto defectuoso o incorrecto (mientras no coincida con el producto facturado), por favor cont\u00e1ctenos de inmediato. Organizaremos un env\u00edo de reemplazo o el reembolso parcial o completo, seg\u00fan sea el caso.<\/li>\n\n\n\n
  4. Gastos de Env\u00edo
    <\/strong>Los gastos de env\u00edo para la devoluci\u00f3n de productos corren por cuenta del cliente, excepto en los casos que el producto est\u00e9 defectuoso, en mal estado o sea incorrecto, donde nosotros seremos los que cubriremos estos costos.<\/li>\n\n\n\n
  5. Reembolsos
    <\/strong>Una vez que recibamos y verifiquemos el producto devuelto, procesaremos el reembolso a trav\u00e9s del mismo m\u00e9todo de pago utilizado para la compra. Los reembolsos se efectuar\u00e1n en un plazo de 5 a 7 d\u00edas h\u00e1biles<\/strong>.Ten en cuenta que los tiempos de procesamiento puede variar seg\u00fan el m\u00e9todo de pago escogido y las pol\u00edticas de tu instituci\u00f3n financiera.<\/li>\n\n\n\n
  6. Cambios de Pedido
    <\/strong>En caso de que desees cambiar alg\u00fan producto de tu pedido, puedes hacerlo. Solo ponte en contacto con nosotros lo antes posible antes de proceder al env\u00edo, ya que una vez enviado, no podremos realizar modificaciones. Ten presente que, si el producto es de un valor mayor al producto que deseas cambiar, el cliente debe cancelar la diferencia para la aceptaci\u00f3n del cambio y despacho del pedido.<\/li>\n<\/ol>\n\n\n\n

    <\/p>\n","protected":false},"excerpt":{"rendered":"

    En Koky Coco queremos que tu experiencia de compra sea lo m\u00e1s satisfactoria posible.Revisa atentamente cada uno de los puntos para efectuar tu devoluci\u00f3n:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3145","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kokycoco.com.co\/index.php\/wp-json\/wp\/v2\/pages\/3145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kokycoco.com.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kokycoco.com.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kokycoco.com.co\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kokycoco.com.co\/index.php\/wp-json\/wp\/v2\/comments?post=3145"}],"version-history":[{"count":12,"href":"https:\/\/kokycoco.com.co\/index.php\/wp-json\/wp\/v2\/pages\/3145\/revisions"}],"predecessor-version":[{"id":3699,"href":"https:\/\/kokycoco.com.co\/index.php\/wp-json\/wp\/v2\/pages\/3145\/revisions\/3699"}],"wp:attachment":[{"href":"https:\/\/kokycoco.com.co\/index.php\/wp-json\/wp\/v2\/media?parent=3145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}